Welcome to the Crosley Shop FAQ page! We’re dedicated to helping you create beautiful outdoor spaces with our carefully curated furniture collections. Below, you’ll find answers to common questions about our products, delivery, returns, and more.
Product Information
What types of outdoor furniture do you offer?
We specialize in high-quality outdoor furniture including: Outdoor Benches, Outdoor Dining Sets, Outdoor Folding Chairs, Outdoor Sectionals, Outdoor Sofas & Loveseats, and Wicker Patio Furniture. Each piece is selected for durability, craftsmanship, and ability to transform your outdoor space into a personal sanctuary.
Are your products weather-resistant?
Yes! Our furniture is designed to withstand outdoor conditions. Our wicker patio furniture is specifically weather-resistant, and all our pieces are built to maintain their beauty through seasons of use while enduring various weather conditions.
Shipping & Delivery
Where do you ship?
We ship globally to most locations, excluding Asia and select remote areas. We’re proud to serve customers worldwide from our Dallas headquarters.
What shipping options are available?
We offer two shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after shipment
– Free Shipping: For orders over $50, delivered via EMS within 15-25 days after shipment
How long does delivery take?
Our delivery timeline includes: Order Processing (1-2 days), Packaging & Shipping (1 day), and In Transit (10-25 days depending on your chosen shipping method). During peak seasons (spring and summer), we recommend ordering early to ensure timely delivery.
Do you offer expedited shipping?
Currently, we offer the shipping options listed above. Our standard shipping provides the fastest delivery timeframe of 10-15 days after shipment.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns within 15 days of delivery. Please see our detailed Returns Policy for specific conditions and instructions.
What if my furniture arrives damaged?
We carefully package every item to ensure it arrives in perfect condition. If you receive damaged furniture, please contact our customer service team immediately at [email protected], and we’ll be happy to assist you.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders more easily and saves your information for future purchases.
Customer Service
How can I contact customer service?
Our US-based customer service team is available to assist with any questions or concerns. You can reach us at [email protected]. We’re committed to providing personal service and support for all your outdoor furniture needs.
Where is Crosley Shop located?
Our headquarters is located at 2712 Charla Lane, Dallas, US 75212. While we’ve grown to serve customers globally, we maintain our commitment to quality service and craftsmanship.
Additional Information
Do you offer warranties on your furniture?
Our furniture is selected for durability and craftsmanship. For specific warranty information, please contact our customer service team or refer to product-specific details when making your purchase.
Can I track my order?
Yes! Once your order ships, you’ll receive tracking information via email so you can monitor your delivery progress.
Thank you for choosing Crosley Shop to help create your perfect outdoor space. We’re honored to be part of your special moments—from laughter shared around our dining sets to quiet relaxation in our comfortable loveseats.
If you have additional questions not covered here, please don’t hesitate to contact our friendly customer service team at [email protected].