Privacy Policy

Last Updated: December 2024

At Crosley Shop, we believe that creating your ideal outdoor sanctuary should be a seamless and secure experience—and that includes protecting your privacy. Just as we carefully curate our outdoor furniture collections for durability and craftsmanship, we approach your personal data with the same attention to quality and security.

1. Information We Collect

To provide you with exceptional service and secure transactions, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, and shipping address
• Payment Information: Credit card details (processed securely by our payment partners), billing address
• Account Information: Username, password (encrypted), and purchase history for registered users

Technical Information

• Device Data: IP address, browser type, operating system, and device information
• Usage Data: Pages visited, time spent on site, products viewed, and referral sources
• Location Data: General geographic location to provide relevant currency and shipping options

2. How We Use Your Information

We use your information to enhance your shopping experience and provide the secure, personalized service you deserve:

• Order Processing: To process and fulfill your orders for our outdoor furniture collections
• Customer Service: To provide support and respond to your inquiries
• Security: To protect against fraud and unauthorized transactions with our 24/7 monitoring
• Personalization: To recommend products that match your outdoor living preferences
• Communication: To send order confirmations, shipping updates, and occasional promotions (with your consent)
• Improvements: To enhance our website, products, and customer experience

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

Service Providers

• Payment Processors: PCI-DSS compliant partners like Visa, MasterCard, JCB, and PayPal
• Shipping Carriers: To deliver your outdoor furniture to your home
• Analytics Providers: To understand how customers use our website

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new owners.

4. Data Storage and Security

Your security is our priority, and we implement robust measures to protect your information:

• Military-Grade Encryption: All transactions are encrypted using SSL technology
• Secure Storage: Data is stored on secure servers with limited access
• Payment Security: We never store complete payment information on our servers
• Data Retention: We retain personal information only as long as necessary for business purposes
• Global Operations: Data may be processed internationally, with appropriate safeguards

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Limit how we use your personal information

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Show you relevant outdoor furniture recommendations

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases.

7. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote areas), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

10. Contact Us

Thank you for choosing Crosley Shop – where secure payments and privacy protection meet exceptional outdoor furniture.