Last Updated: December 2024
Our Commitment to Your Satisfaction
At Crosley Shop, we believe your outdoor sanctuary should bring you joy and comfort. Just as we carefully curate our outdoor furniture collections for exceptional quality and craftsmanship, we stand behind every product we sell. If your purchase doesn’t meet your expectations, we’re here to make it right.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your outdoor furniture perfectly suits your space and needs.
Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- In original condition and packaging
- Unassembled and unused
- Including all original tags and accessories
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Outdoor Folding Chairs (due to hygiene considerations)
- Custom or made-to-order furniture pieces
- Items marked as “Final Sale”
Step-by-Step Return Process
- Initiate Your Request: Contact our customer service team within 15 days of receiving your order using the template below
- Receive Authorization: We’ll provide a Return Authorization Number and instructions within 2 business days
- Package Your Item: Carefully repackage the item in its original packaging with all included materials
- Ship Your Return: Send the package to our returns center using a trackable shipping method
- Processing: Allow 5-7 business days for us to process your return once received
Refund Information
Once your return is processed and approved:
- Refund Timeframe: 5-10 business days to appear in your original payment method
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
Exchange Process
Prefer a different item? Exchanges follow the same process as returns. Once we receive your return, we’ll ship your new item using your preferred shipping method. Any price differences will be charged or refunded accordingly.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Email Content Template:
Dear Crosley Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) for Return/Exchange: [Product Name and SKU if available]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific product]
I confirm that the item is in its original condition and packaging with all tags and accessories included.
Please provide the Return Authorization Number and shipping instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Phone Number]Need Assistance?
Our US-based customer service team is here to help you create the perfect outdoor space. Contact us with any questions about returns or exchanges:
Email: [email protected]
Address: 2712 Charla Lane, Dallas, TX 75212, US
Response Time: We typically respond within 1-2 business days
Thank you for choosing Crosley Shop – where quality outdoor furniture meets exceptional customer care. We’re committed to ensuring your complete satisfaction with every purchase.