At Crosley Shop, we are dedicated to helping you create an outdoor sanctuary that brings joy and comfort to your life. Just as we meticulously curate our outdoor furniture for exceptional quality and craftsmanship, we are committed to ensuring your complete satisfaction with every purchase. Below, you’ll find detailed information about our shipping and return processes.

Shipping Information

We strive to process and ship your orders promptly to get your outdoor furniture to you as quickly as possible.

  • Order Processing Time: 1-2 business days after your order is confirmed.
  • Shipping Methods & Timeframes:
    • Standard Shipping: Shipped via DHL or FedEx. Delivered within 10-15 days after shipment. Shipping fee: $12.95.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivered within 15-25 days after shipment.
  • Shipping Regions: We ship globally, excluding Asia and a few remote areas.

Returns & Exchanges Policy

We want you to love your outdoor furniture. If you are not completely satisfied, we accept returns and exchanges within 15 days from the date you receive your order.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, the item must meet the following conditions:

  • In original condition, unassembled, and unused.
  • Packaged in the original packaging with all tags and accessories included.
  • Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Outdoor Folding Chairs (due to hygiene considerations).
  • Custom or made-to-order furniture pieces.
  • Items marked as “Final Sale.”

Step-by-Step Return Process

  1. Initiate Your Request: Contact our customer service team within 15 days of receiving your order using the provided template below.
  2. Receive Authorization: We will provide a Return Authorization Number and instructions within 2 business days.
  3. Package Your Item: Carefully repackage the item in its original packaging with all included materials.
  4. Ship Your Return: Send the package to our returns center using a trackable shipping method.
  5. Processing: Allow 5-7 business days for us to process your return once received.

Refund Information

Once your return is processed and approved:

  • Refund Timeframe: 5-10 business days to appear in your original payment method.
  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable.
  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchange Process

If you prefer a different item, exchanges follow the same process as returns. Once we receive your return, we will ship your new item using your preferred shipping method. Any price differences will be charged or refunded accordingly.

Return & Exchange Request Template

To initiate a return or exchange, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Crosley Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) for Return/Exchange: [Product Name and SKU if available]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific product]
I confirm that the item is in its original condition and packaging with all tags and accessories included.

Thank you,
[Your Full Name]
[Your Phone Number]

Need Assistance?

Our US-based customer service team is here to help you create the perfect outdoor space. Contact us with any questions about returns, exchanges, or shipping:

  • Email: [email protected]
  • Address: 2712 Charla Lane, Dallas, TX 75212, US
  • Response Time: We typically respond within 1-2 business days.

Thank you for choosing Crosley Shop – where quality outdoor furniture meets exceptional customer care. We are committed to ensuring your complete satisfaction with every purchase.