Term and Conditions

Welcome to Crosley Shop! These Terms and Conditions govern your use of our website and purchases of our outdoor furniture products. By accessing our website and making purchases, you agree to be bound by these terms.

1. User Responsibilities and Account Obligations

1.1 Account Creation and Security

When creating an account with Crosley Shop, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account

1.2 Acceptable Use

You agree not to:

• Use our website for any illegal purpose or in violation of any laws
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use our website to infringe upon any intellectual property rights

2. Products and Services Description

2.1 Product Information

Crosley Shop specializes in high-quality outdoor furniture including:

• Outdoor Benches
• Outdoor Dining Sets
• Outdoor Folding Chairs
• Outdoor Sectionals
• Outdoor Sofas & Loveseats
• Wicker Patio Furniture

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in color or texture may occur due to monitor settings and natural material characteristics.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and provide a full refund.

3. Ordering and Payment Terms

3.1 Order Process

Placing an order involves the following steps:

• Select products and add to cart
• Review items in your cart
• Proceed to checkout and provide shipping information
• Select payment method and complete purchase
• Receive order confirmation email

Your order is not accepted until we send you an order confirmation.

3.2 Pricing and Payment

All prices are listed in US dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

3.3 Shipping Information

Order Processing Time: 1-2 business days after your order is confirmed.

Shipping Methods:

• Standard Shipping: Shipped via DHL or FedEx. Delivered within 10-15 days after shipment. Shipping fee: $12.95.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivered within 15-25 days after shipment.

Shipping Regions: We ship globally, excluding Asia and a few remote areas. Additional shipping restrictions may apply to certain locations.

4. Returns, Exchanges, and Refunds

4.1 Return and Exchange Policy

We accept returns and exchanges within 15 days from the date you receive your order.

Conditions for Returns & Exchanges:

• Item must be in original condition, unassembled, and unused
• Packaged in the original packaging with all tags and accessories included
• Accompanied by the original receipt or proof of purchase

4.2 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Outdoor Folding Chairs (due to hygiene considerations)
• Custom or made-to-order furniture pieces
• Items marked as “Final Sale”

4.3 Return Process

To initiate a return or exchange:

• Contact our customer service team within 15 days of receiving your order
• We will provide a Return Authorization Number and instructions within 2 business days
• Carefully repackage the item in its original packaging
• Ship the package to our returns center using a trackable method
• Allow 5-7 business days for us to process your return once received

4.4 Refund Information

Once your return is processed and approved:

• Refund Timeframe: 5-10 business days to appear in your original payment method
• Refund Method: Refunds will be issued to the original payment method
• Shipping Costs: Original shipping fees are non-refundable
• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

5. Intellectual Property

All content on the Crosley Shop website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Crosley Shop or its content suppliers and is protected by international copyright laws.

You may not:

• Republish material from our website without prior written consent
• Sell, rent, or sub-license material from our website
• Reproduce, duplicate, or copy material from our website for commercial purposes
• Modify or redistribute content from our website

The Crosley Shop name and logo are trademarks of our company. You may not use these trademarks without our prior written permission.

6. Limitation of Liability

Crosley Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted through our website
• Any errors or omissions in any content
• Any loss or damage incurred as a result of the use of any content posted or shared through our website

Our total cumulative liability to you for all claims arising from or related to these Terms or your use of our website shall not exceed the amount you paid to us in the 12 months preceding the claim.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your information.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our website shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Dallas, Texas, in accordance with the rules of the American Arbitration Association.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review these Terms periodically and become aware of modifications.

Your continued use of our website after any change in these Terms will constitute your acceptance of such change.

10. Contact Information